{"version":"1.0","provider_name":"ServiSense","provider_url":"https:\/\/servisense.vn\/vi\/","title":"From touchpoints to journeys: Hard or Easy? | ServiSense","type":"rich","width":600,"height":338,"html":"<blockquote
class=\"wp-embedded-content\"><a
href=\"https:\/\/servisense.vn\/vi\/from-touchpoints-to-journeys-hard-or-easy\/\">T\u1eeb \u0111i\u1ec3m ch\u1ea1m \u0111\u1ebfn h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m: Kh\u00f3 hay d\u1ec5?<\/a><\/blockquote>\n<script
type='text\/javascript'>\n<![CDATA[\/\/><!]]>\n<\/script><iframe
sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/servisense.vn\/vi\/from-touchpoints-to-journeys-hard-or-easy\/embed\/\" width=\"600\" height=\"338\" title=\"&#8220;From touchpoints to journeys: Hard or Easy?&#8221; &#8212; ServiSense\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe>","thumbnail_url":"https:\/\/servisense.vn\/file\/2022\/10\/servisense-from-touchpoints-to-journey-thumbnail-2.jpg","thumbnail_width":2000,"thumbnail_height":1412,"description":"At first glance, the customer experience journey seems simple &#8211; the business offers a product and the customer buys it. However, upon a closer look, it is easy to see that the customer journey is becoming more and more complex in the &#8220;digital&#8221; age. The Fourth Industrial Revolution is redefining customer expectations every day, with [&hellip;]"}